Library FAQ

Questions List

Regular Library hours up to September 10th: Monday-Thursday 8 am to 4 pm / Friday 8 am to 4 pm

Regular Library hours as of September 13th: Monday-Thursday 8 am to 7 pm / Friday 8 am to 4 pm

When the Library is closed, books can be returned via the book-drop at the library door.

Special hours (Pedagogical Days, Study Days, Off-Semester): Monday-Friday 8 am to 4 pm

If you are looking for a specific book, go to our Library Catalog

If the title is distinctive, the record will probably appear at the top of your search results. Check the Location (e.g., Library Shelves, Closed stack, Circulation) and take down the Call Number. This information will lead you to the book’s exact location in the library. If Borrowed is mentioned in book status, then the item is not available. If you want to borrow the book next, you must go to the Library Circulation Desk.

If you have searched for the title, and do not see a record for your book, you can do an entirely new search for the author alone using field author keyword this time. If we have a copy of the book, this search should find the record.

If you don't find the book, then we may have a copy in an electronic version in our e-book section (for online reading only, on and off campus).

If the book is listed as a required text in your course outline, please inform a staff member at the Circulation Desk. We will do our best to acquire a copy, but it will take time before the item is available for borrowing.

Still having trouble find a book? Look at our video tutorials in the FAQ section (below this one).

Online tutorials to use Koha, our new Library software. Posted with bywatersolutions permission.









To print from your laptop, wirelessly

  • Go to papercut online
  • Check if you have enough money in your personal account (if not, go to the reception desk, but remember that this service allows printing on St. Lawrence campus only)
  • Choose two-sided or single-sided printing
  • Choose library printer 20201

The Library printer is located in Room 256 (the Talking Room).

The Library printer in room 256 is also a photocopier.

To use the photocopier please follow these steps:

  • Enter your student number
  • Choose Next
  • Enter your student password
  • Choose Enter
  • Put the original papers on the top of  the cart printed side facing upwards. Remove all staples or paper clips before printing.
  • Follow the instructions available on the printer screen and choose printing options
    • 1, 2, 3... copies
    • one sided- single sided
    • paper size
  • Be careful to logout so nobody else can use your account.

All instructions are also available in room 256.

There are several possible answers

  • Did you use up all the money you have in your printing account? When your account has reached $0.30 you must replenish it in order to print.
  • Did you choose the right printer (20201 in library)?
  • Make sure you're not on the PDF printer (in printing options).
  • Trouble printing a pdf file ? See the document here.
  • There's no paper or toner left in the printer (in which case the info will appear on the printer itself).

On your laptop

If you have any questions, ask library staff.

Please go to the reception desk.

Go to the Library Circulation Desk or phone us at ext. 230.  You can also send a MIO to slclib or e-mail us.

2 hours maximum / team

4 rooms are available for team work : 254, 255, 256-1, 257

Room reservation general policies.

Go to Unlocking Research

This is an online guide developed to help you navigate your way through the research process, from the initial definition and development of your research topic to the final citation of your sources in your bibliography.

You can also drop by at the library and ask for the documentation technician.

Yes, you can access all library databases off campus.

Go to Don Petzel Library on OMNIVOX.
Please login using instructions written on Library Omnivox community to access our databases, e-books and e-encyclopedias.


Clic on the document to access the links and password


Look for documents and files

  • Choose amongst the links section
    • Ebscohost or Proquest for peer-reviewed articles and journals
    • Statista for statistics

    • CREDO for encyclopaedias
    • Ebook central for online books
    • Deslibris for Government publications

Your request will be redirected to the Champlain - St.Lambert portal. Access code available in Omnivox.

Any problems? Send us a MIO at slclib.

You can find citation tools in the research and citation help section. Most tools are in English. You have also access there to Champlain - St. Lawrence French Department official Guide de présentation des travaux en français.

Several steps

* Check for the title you need in our library catalogue

* Ask for the document to loan via our online form or at circulation desk (we will need title / call number)

* We'll advise you by MIO as soon as the document is available at circulation desk.


Failure to pick up the book when it becomes available will result in a fine of $5.00

Failure to return the book on time will result in an overdue fine of $5.00 per day

Loan duration is 2 weeks. It takes 2-4 weekdays to have the book on campus.